Senior Manager – Operation Excellence (Claims)

Responsibilities

  1. Analyze claim process and business requirement of relevant project from business owner.
  2. Analyze production issue after promotion and manage to fix it with related party to re-run the UAT.
  3. Prepare scenario and test case for the UAT.
  4. Handle UAT of claim operation project, manage to deliver within SLA.
  5. Prepare gap analysis summary to escalate to business owner for their further action of new requirement.
  6. Feedback UAT quality and issue to Manager for further action.
  7. Support project as assigned.
  8. Perform other duties or special assignment as required.

Qualification

  1. Bachelor’s degree or higher
  2. At least 5 years experienced in process improvement or data analytic or claim or insurance operation.
  3. Analytical skill, logical and initiative skill, good communication, service mind, proactive team work, ability to work with under pressure.
  4. Fair English language
  5. Excellent Computer skill : Ms Office, Privot, Power Point and Data visualization.

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