Account Manager – Group Insurance (Broker Channel)

Job Description

  • Act as a strategic liaison with key broker partners, representing the company’s brand and full suite of products.
  • Lead high-level negotiations and craft tailored insurance solutions aligned with underwriting and profitability goals.
  • Oversee customer engagement and service delivery in collaboration with Group Operations, ensuring SLA compliance and customer satisfaction.
  • Analyze market trends, competitor activities, and customer feedback to refine product positioning and sales strategies.
  • Prepare and present strategic sales reports, including Hot Prospect forecasts and pipeline tracking, to senior leadership.
  • Mentor junior team members on sales techniques, product knowledge, and performance improvement.
  • Manage multi-country proposals and renewals, working closely with regional offices and global networks (GEB).
  • Act as a key contact for global broker networks, maintaining strong relationships and ensuring smooth collaboration on multinational cases.
  • Facilitate communication across time zones and cultures, ensuring timely responses and consistent service quality.
  • Coordinate cross-border insurance solutions, ensuring alignment with global standards and local regulatory requirements.
  • Develop and deliver advanced sales presentations and toolkits for strategic accounts.
  • Represent the company at industry forums, broker events, and client meetings to build long-term relationships.
  • Perform other strategic duties as assigned by leadership.

Qualifications

  • Bachelor’s degree in a business-related field.
  • Minimum 5 years of experience in Sales & Marketing, preferably in life or group insurance.
  • Strong knowledge of group insurance products and market dynamics.
  • Good command of English and strong analytical skills.
  • Exceptional interpersonal, oral, and written communication skills.
  • Proven ability to work collaboratively in a team environment.
  • Strong multitasking and prioritization skills in a fast-paced setting.
  • Advanced negotiation and presentation skills.
  • Cross-cultural communication skills and sensitivity to diverse business practices.
  • Experience with global employee benefits networks (e.g., GEB, MAXIS, IGP) is highly desirable.
  • Strong project management skills to handle complex, multi-country deals.

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