FAQ Gen travel safe

FAQs - GEN Travel Safe

Can I buy the medicine while traveling abroad and then get reimbursed for the expense?

We recommend to have the proper diagnosis by certified physician and get prescription as they’re required in order to get the reimbursement. The expense on buying medication without prescription cannot be reimbursed.

How do I get the reimbursement?

You can contact our direct line +66-2039-5749 or GTTravel@generali.co.th 24/7 both while traveling or returning to Thailand.

Who can buy travel insurance?
  1. The insured must be of 6 months – 80 years old for the single trip or
  2. The traveler with tourism, business, training, seminar or short study purpose and
  3. The traveler must reside in Thailand
Is there travel insurance for the annual trip?

Currently, there is only for single trip which covers up to 180 days per tip.

How long can I buy the travel insurance in advance?

You can buy at least 1 day or up to 180 days prior to the travel date .

What are covered under medical expense?

The coverage includes medical expense for the in-patient and out-patient except for the pre-existing conditions and illnesses specified under the policy exclusions

What should I do when there is illness or accident abroad?

For medical or emergency assistance, you can contact our direct line +66-2039-5749 or GTTravel@generali.co.th 24/7 both while traveling or returning to Thailand. Required documents are here https://generali.co.th/en/customer-service/claim-mulct/

When will I get the e-Policy?

After the payment is complete, the e-policy will be sent to your provided email.

What country requires Schengen Visa?

In case you’re planning to visit Europe and you’re Thai, you would need a Schengen Visa for the following countries; Germany, Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Does Schengen Visa require a travel insurance?

Travel insurance is required for a Schengen Visa. Whether it is for tourism or business purpose, the traveler must attach the travel insurance covering the traveling period. However, not all European countries are under Schengen agreement like United Kingdom, Ireland, for example.

Can I attach Generali's travel insurance for the Schengen visa request?

All of our travel insurance products are verified and can be attached for a Schengen visa request.

FAQs - GEN Travel Safe

Can I buy the medicine while traveling abroad and then get reimbursed for the expense?

We recommend to have the proper diagnosis by certified physician and get prescription as they’re required in order to get the reimbursement. The expense on buying medication without prescription cannot be reimbursed.

How do I get the reimbursement?

You can contact our direct line +66-2039-5749 or GTTravel@generali.co.th 24/7 both while traveling or returning to Thailand.

Who can buy travel insurance?
  1. The insured must be of 6 months – 80 years old for the single trip or
  2. The traveler with tourism, business, training, seminar or short study purpose and
  3. The traveler must reside in Thailand
Is there travel insurance for the annual trip?

Currently, there is only for single trip which covers up to 180 days per tip.

How long can I buy the travel insurance in advance?

You can buy at least 1 day or up to 180 days prior to the travel date .

What are covered under medical expense?

The coverage includes medical expense for the in-patient and out-patient except for the pre-existing conditions and illnesses specified under the policy exclusions

What should I do when there is illness or accident abroad?

For medical or emergency assistance, you can contact our direct line +66-2039-5749 or GTTravel@generali.co.th 24/7 both while traveling or returning to Thailand. Required documents are here https://generali.co.th/en/customer-service/claim-mulct/

When will I get the e-Policy?

After the payment is complete, the e-policy will be sent to your provided email.

What country requires Schengen Visa?

In case you’re planning to visit Europe and you’re Thai, you would need a Schengen Visa for the following countries; Germany, Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Does Schengen Visa require a travel insurance?

Travel insurance is required for a Schengen Visa. Whether it is for tourism or business purpose, the traveler must attach the travel insurance covering the traveling period. However, not all European countries are under Schengen agreement like United Kingdom, Ireland, for example.

Can I attach Generali's travel insurance for the Schengen visa request?

All of our travel insurance products are verified and can be attached for a Schengen visa request.

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